Transit Cover & GAP

Kooshy Kids Shipping Protection: Transit Cover & Global Assurance Pass (GAP)

With the high volume of parcels shipped domestically and internationally, the risk of mishaps is an inherent part of online shopping. To provide peace of mind, Kooshy Kids offers shipping protection options for both domestic and international orders.

Transit Cover (Domestic Orders):

  • For an additional $3.95, domestic parcels within Australia are insured against loss or damage in transit, as recognised by the courier.
  • In cases of confirmed loss or damage, we will replace the goods at no extra cost after receiving written confirmation from Australia Post.
  • This cover does not insure for delays, slight aesthetic damage, or punctures (which are covered under product warranties).
  • All reports of damage must occur within 48 hours of receipt or they will not be covered under this insurance. 

Global Assurance Pass (GAP) (International Orders):

  • GAP provides similar protection for international orders, ensuring that your purchase is safeguarded during its journey to you.
  • Like Transit Cover, GAP ensures replacement of goods or store credit for confirmed losses or damage during transit.
  • GAP covers the cost of taxes and duties incurred. (If charged, you provide a receipt to and you will be reimbursed up to $100 AUD). 
  • Gap covers the cost of Regular International Shipping. 

General Conditions:

  • Neither Transit Cover nor GAP covers delays (that results in product bot arriving in time for travel) or minor aesthetic damage.
  • In the absence of purchasing either Transit Cover or GAP, Kooshy Kids is not liable for replacement, loss, or damage once the consignment is collected by Australia Post fro our warehouse. 
  • Investigations into lost or damaged parcels can take 10-20 business days, with outcomes not always favorable. We endeavour to prevent any customer from being left out of pocket, but resolution is not guaranteed.

Note: We encourage all customers to consider these protection options for added security and reassurance during the shipping process.