Accepted Airline Money Back Guarantee

Where the flight crew on an airline listed on our website as an accepted airline on our accepted airlines list and do not allow you to use the Kooshy Kids Kooshion, you should follow these steps:

  1. Note down the name of the crew as well as the flight number date etc.
  2. Contact the airline in writing advising them of the situation, requesting that they confirm that the product was not allowed and the reason for this.
  3. Complete the form below
  4. Once everything has been confirmed, we will refund you by way of a store credit for the Kooshion portion of your order. 

Please refer to our terms and conditions for further information. Code share flights are not covered under our Accepted Airline Money Back Guarantee.