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Employment with Kooshy Kids

Employment with Kooshy Kids

📍 Currumbin Waters (Gold Coast)

📢 Ideal Position for School Parents

Position: Office Manager (Part-Time)
Hours: Monday–Thursday, 9:30 am – 2:30 pm AEST (with flexibility to increase during peak periods)

✨ About the Role

This is a dynamic and rewarding part-time role ideal for someone looking to balance work and family life—particularly school parents. As the Office Manager at Kooshy Kids HQ, you’ll be the backbone of our daily operations, ensuring everything runs smoothly across admin, customer support, supplier coordination and team communications.

You’ll work closely with our founder to keep schedules on track, support our retail store staff remotely, and manage a variety of office and business tasks. From liaising with suppliers and processing payments to helping coordinate staff training and posting behind-the-scenes content to socials, no two days will be the same.

We’re looking for someone who is detail-driven, confident working independently, and thrives on being helpful and organised. If you're the kind of person who loves ticking off a to-do list, can juggle multiple responsibilities with a smile, and enjoys being a go-to support for a growing team—this role is made for you.

🧾 Key Responsibilities

  • Manage the director’s diary, including booking appointments and sending SMS reminders

  • Liaise with both local and international suppliers

  • Manage and organise email correspondence and filing

  • Order office and warehouse supplies

  • Coordinate travel arrangements for team members

  • Oversee online customer service and customer order collections

  • Organise internal events including team lunches, staff outings, and team-building activities

  • Answer incoming calls and handle customer feedback calls

  • Ensure smooth communication between the warehouse and customer service teams

  • Provide daily support and communication to all airport store staff

  • Manage staff rosters across both Gold Coast and Melbourne locations

  • Handle scheduling and process supplier and contractor payments

  • Perform daily reconciliations and process payroll using Xero

  • Provide personal assistance to the director (e.g. managing school emails, scheduling events, avoiding diary conflicts)

  • Support the marketing team by uploading behind-the-scenes content (BTS) to social media

👀 What We’re Looking For

  • Customer service experience (in-store or online)

  • Exceptional organisational skills and a detail-oriented mindset

  • Ability to work productively with minimal errors

  • Strong initiative and problem-solving ability

  • Excellent communication and collaborative skills

💰 Benefits

  • $33–$38 per hour depending on experience (plus superannuation)

  • Paid weekly

  • Availability required in April, June, July and November (our busiest periods)

  • Fun, dynamic team culture

  • Opportunities for growth and professional development

📬 How to Apply

If this sounds like the perfect role for you, we’d love to hear from you!
Please email your resume and a cover letter to: louisa@kooshykids.com.au.

👉🏼 Your cover letter should highlight your relevant experience and explain why you're a great fit for this role.

Note: Pre-planned travel will be honoured for the successful candidate.

Join Kooshy Kids and be part of a team that’s redefining how families travel! ✈️

📍✈️ MELBOURNE AIRPORT – NOW HIRING

These roles will commence in late June/early July. Full training will be provided prior to the opening and may include flying to the Gold Coast for a day of training (expenses paid). 

🧑✈️ Store Manager | Kooshy Kids Airport Store

Location: Melbourne Airport – Domestic Terminal
Employment Type: Full Time
Pay: Hourly rate in line with the General Retail Industry Award - weekend/public holiday penalty rates + performance bonuses/commissions

✨ About Kooshy Kids

Kooshy Kids is an award-winning Australian brand on a mission to make family travel more comfortable and less stressful. Since 2017, we've helped over 300,000 families with our innovative, airline-friendly travel products.

Our range includes bestsellers like the Self-Inflating Kooshion, Sky Bunk, and Kooshy Kloud, now available in over 100 airlines globally. With a lifetime warranty and glowing customer reviews, we’re proud to launch our first retail store at Melbourne Airport.

🧾 About the Role

We're seeking a motivated, experienced Store Manager to lead our flagship retail store. This is a dynamic role involving leadership, operations, sales, and creating outstanding customer experiences.

You’ll be the face of Kooshy Kids in our first retail space, managing rosters, performance, stock control and team leadership. Weekend availability is essential, with regular days off Monday and Tuesday.

💰 Bonus & Commission

You’ll be rewarded with commission on personal sales and bonuses for team performance—on top of your base award wage and penalty rates.

🧳 Key Responsibilities

  • Provide warm, knowledgeable and friendly customer service

  • Demonstrate and upsell Kooshy Kids products

  • Manage part-time/casual staff schedules

  • Maintain inventory, daily orders and visual merchandising

  • Track KPIs and submit daily/weekly/monthly reports

  • Escalate and respond to customer feedback professionally

  • Represent Kooshy Kids values and product knowledge at all times

👀 You’ll Bring:

  • Retail leadership experience (airport retail a bonus)

  • Strong communication, sales, and customer service skills

  • Organisational excellence with a proactive mindset

  • Comfortable with digital tools and reporting

  • Full weekend availability (Mon/Tues off)

  • ASIC pass preferred (or ability to obtain one)

  • Passion for families, travel and making flying with kids easier

🎁 Why Kooshy Kids?

  • Work with a globally loved Australian brand

  • Be the first to run our new retail store

  • Flexible shifts and a supportive team

  • Bonuses and staff product discounts

  • Career development opportunities

📬 Apply Now

Email your resume and a brief cover note to retail@kooshykids.com.au explaining why you’re the perfect fit for this leadership role.

👩💼 Retail Assistants (4 x Casual Roles) | Kooshy Kids Airport Store

Location: Melbourne Airport – Domestic Terminal
Employment Type: Casual
Pay: Hourly rate in line with the General Retail Industry Award MA000004 (includes penalty rates where applicable)

✨ About the Role

We’re looking for four reliable, energetic Retail Assistants to join our new flagship team. You'll be providing warm, helpful service, showcasing our travel range, and keeping the store tidy, stocked and inviting.

Our store is open 5:00 am to 9:00 pm, 365 days a year. You'll work a rotating roster including early mornings, evenings, weekends and public holidays.

🧳 Key Responsibilities

  • Greet and assist travelling customers

  • Demonstrate Kooshy Kids products with confidence

  • Maintain attractive and organised product displays

  • Operate POS and handle payments

  • Keep the store clean and welcoming

  • Open and close the store as rostered

🕒 Shifts Available

  • Early morning (from 5:00 am)

  • Mid-morning to afternoon

  • Evening (until 9:00 pm)

  • Weekend and public holiday availability is essential

👀 What We’re Looking For

  • Retail, sales or customer service experience preferred

  • Reliable, confident, and hardworking

  • Friendly and flexible with changing priorities

  • Fluent in English (other languages a bonus)

  • Comfortable working independently or in a team

  • ASIC pass preferred (we’ll assist if needed)

  • Police check required (part of ASIC process)

🎁 Why Join Kooshy Kids?

  • Award pay + penalty rates + sales bonuses

  • Flexible hours that fit your lifestyle

  • Training provided

  • Staff discounts on travel products

  • Discounted airport parking

  • Fun, feel-good role helping families travel

📬 Apply Now

Send your resume and cover letter o retail@kooshykids.com.au. Include a brief message about your experience and why you'd love to join the Kooshy Kids retail team!