What are the dates for the sale?
Our biggest-ever Black Friday sale kicks off at 9:00 AM AEST / 10:00 AM AEDT on November 11th and continues until 11:59 PM AEDT on December 2nd, unless items sell out earlier. Subscribe to our newsletter to stay updated on all sale offers.
What discounts are available during Black Friday?
We’re offering site-wide discounts of up to 70%. Additionally, orders over $175 (excluding shipping) will receive a complimentary gift. Gifts may vary throughout the sale based on availability, without prior notice.
How can I prepare for the sale?
To ensure you don’t miss out, add your desired items to your cart before the sale begins. When the sale goes live, refresh your page to see all discounts and offers automatically applied to your cart.
Why isn’t my discount code working at checkout?
During the Black Friday Sale, regular discount codes are deactivated because our site-wide discounts offer greater savings. Discount codes will be reactivated on December 3rd, 2024.
Can I get a discount or free gift for an order placed before the sale?
No, we cannot apply sale discounts or gifts to orders made prior to the sale. We encourage you to browse our site and place a new order during the sale to take advantage of the offers.
How can I expedite my order if I have travel plans?
Choose Priority Processing ($35) and Express Post to receive your order within 2-4 business days.
Note: Priority Processing speeds up dispatch, while Express Post accelerates delivery. Both services may be necessary for time-sensitive orders. Delivery cannot be guaranteed by a specific date due to increased volume during the sale.
Can I get a refund if my order doesn’t arrive in time for travel?
We do not offer refunds or returns for orders that do not arrive by your travel date. If you have upcoming travel, email us for updates on processing times. Choosing Priority Processing and Express Post gives your order the best chance of arriving quickly.
Can I modify my order after it’s placed?
Yes, you can add items or update your shipping details via our Order Edit portal at www.kooshykids.com.au/edit. Changes can only be made until the order is dispatched. Once sent, no modifications can be made. Please note that if your original order did not meet the free gift threshold and you add to your order and it makes it go over $175, you will not be entitled to the free gift. The free gift can only be added when the original order is over $175.
Why is there a charge for the complimentary gift?
If your order qualifies (over $175 AUD, excluding shipping), the free gift will be will appear in your cart, where you can select the colour that you wish to receive. Ensure the gift remains in your cart at checkout; if removed, the gift may not be reinstated due to stock limitations.
Will there be shipping or processing delays during the sale?
Processing times may extend up to 10 business days due to high demand. We will try and keep you updated on the estimated processing times on the Black Friday Shipping Info page.
Is free shipping available during the sale?
Our usual free shipping threshold does not apply. With discounts up to 70%, we cannot absorb the cost of shipping as we typically do during non-sale periods.
Do I need a discount code for the Black Friday Sale?
No, all discounts are pre-applied to the items. Eligible orders will have free gifts automatically added to the cart.
What is the return policy for Black Friday Sale items?
Our standard return policy applies: returns are accepted only for faulty items under warranty. For more information, refer to our full Terms and Conditions.
