BLACK FRIDAY 2025 FAQs
When does the sale start?
Our Black Friday Sale officially kicks off at 8:00 PM AEDT on Thursday, 6 November 2025 with an incredible 50% off sitewide for the first 50 minutes only.
After 8:50 PM AEDT, the discount will automatically adjust to 40% off sitewide for the remainder of the event.
๐ Sale Start Times in Major Cities:
-
Sydney / Melbourne (AEDT): Thursday, 6 Nov โ 8:00 PM
-
Brisbane (AEST): Thursday, 6 Nov โ 7:00 PM
-
Perth (AWST): Thursday, 6 Nov โ 5:00 PM
-
Auckland (NZDT): Thursday, 6 Nov โ 10:00 PM
-
Singapore (SGT): Thursday, 6 Nov โ 5:00 PM
-
London (GMT): Thursday, 6 Nov โ 9:00 AM
-
New York (EDT): Thursday, 6 Nov โ 4:00 AM
-
Los Angeles (PDT): Thursday, 6 Nov โ 1:00 AM
๐ฌ Tip: Sign up to our newsletter or SMS list to get reminders and exclusive early updates.
ย
ย
What discounts are available during the sale?
-
8:00โ8:50 PM AEDT (first 50 minutes): 50% off sitewide
-
After 8:50 PM AEDT: 40% off sitewide
Plus, receive a complimentary Luxe Crossbody Travel Bag (crafted from premium cruelty-free leather) when you spend $175+ in one transaction (subject to availability).
ย
How can I prepare for the sale?
To make checkout quick and easy:
-
Add your favourite items to your cart before the sale starts.
-
Refresh your page at 8:00 PM AEDT sharp.
-
Enter the code BLACKFRIDAY25ย
-
If you have spent over $175 (excluding shipping and transit cover) check that the free crossbody bag has been added to your order.ย
-
Checkout
-
Fall in love with Kooshy Kids
Be quickโtop sellers often sell out within minutes!
ย
Why isnโt my discount code working at checkout?
During the sale, all other codes and offers will be temporarily disabled, as the Black Friday discounts are greater than any standard offer.
All regular codes will reactivate on Wednesday, 3 December 2025.
ย
ย
Can I get a discount or free gift for an order placed BEFORE the sale?
Sale discounts and free gifts can only be applied to orders placed during the sale period. We do not make exceptions for this rule, because if we do it for one customer it wouldnโt be fair on all of the other customers who have purchased within days/hours of the sale going live.ย
ย
ย
How can I expedite my order if I have travel plans?
To receive your order as quickly as possible, we recommend:
-
โ Priority Processing ($35): Your order is prioritised for dispatch.
-
โ Express Post: Fastest shipping method through Australia Post.
Both can be selected together for the quickest delivery (approx. 2โ4 business days if all items in stock).
While we always dispatch promptly, shipping times may extend during high-demand periods and up to date information is available on our Shipping page.ย
ย
ย
Can I get a refund if my order doesnโt arrive in time for travel?
We do not offer refunds for orders that are delayed by our couriers and/or that do not arrive in time for travel.
If youโre travelling soon, head to our Shipping page for up-to-date information on processing times.ย
ย
ย
Can I modify my order after itโs placed?
You can add additional items to your order or change your shipping details using our Order Edit Portal:
๐ www.kooshykids.com.au/edit
Please note: changes can only be made before dispatch.
ย
ย
Will there be shipping or processing delays during the sale?
Yes, due to high demand, processing times may extend up to 10 business days.
-
๐น Priority Processing pushes your order to the front of the queue.
-
๐น Express Post offers the fastest shipping method available.
Remember, this is the busiest time of year for online shopping, so postal delays are possible and out of our control. You can find up to date information about our current processing times on our Shipping page.
ย
Is free shipping available during the sale?
No all free shipping offers are paused during this promotion.
ย
Do I need a discount code for the sale?
Yes. Use BLACKFRIDAY25 at checkout.
ย
What is the return policy for sale items?
Our standard warranty policy applies.
โ๏ธ Returns may be accepted for faulty items.
๐ซ We do not offer change-of-mind returns.
See our full Returns Policy on our website for details.
ย
ย
Iโve ordered a preorder itemโwhen will it arrive?
Check the product description page for the estimated arrival date.
Please note: the date shown is when the shipment is expected to arrive to our warehouse. Dispatch typically occurs a few days after arrival, followed by postage time.
ย
ย
Iโm not sure if my item was on preorderโhow can I check?
Preorder items are clearly labelled on our website:
-
The buy button will say โPreorderโ.
-
The first sentence of the product description includes the word โPreorderโ and an estimated arrival (to our warehouse) date.
ย
Where is my order?
Check your order confirmation email (including junk/spam).
For dispatch timelines, refer to our Shipping Page, which reflects up to date warehouse processing times (up to 10 business days, or longer if your order contains preorder items).
ย
Can I collect from the Melbourne Airport Store?
The Black Friday Sale is exclusive to online shoppers, this sale does not apply in store.ย
ย
Will sold out items be restocked during the sale?
Some popular products may restock later in November/December, but restocks are not guaranteed. Once an item sells out, unless it offers a preorder, it is unlikely that the product will be restocked this year.ย
ย
Can I use gift cards during the sale?
Yes, Kooshy Kids gift cards can be used to pay for sale orders.
ย
What happens if I forget to enter the discount code?
Unfortunately, we canโt apply discounts retroactively either before or during the sale period. Make sure you enterย BLACKFRIDAY25 at checkout before completing your order. It is a very busy time for us and backdating discounts will not be permitted.ย
ย
Do you ship internationally during the sale?
Yes, international shipping remains available. Delivery timeframes vary by country and may be longer due to global Black Friday demand.
ย
ย