FAQS - Birthday Sale 2024

PLEASE NOTE THAT OUR PROCESSING TIME IS CURRENTLY 10-14 DAYS. TO RECEIVE YOUR ORDER SOONER YOU CAN OPT FOR PRIORITY PROCESSING AND/OR EXPRESS SHIPPING.

PLEASE SEE BELOW FOR MORE INFORMATION.

 

I have upcoming travel plans; how can I expedite my order?

  • For expedited delivery, we suggest selecting Priority Processing (AUD $35) coupled with Express Post. With both of these it is possible to receive your order within 1-5 business days depending on your location. Please note that "Priority Processing" means your order skips our warehouse queue.  "Express Shipping" is the fastest possible shipping service.

Please note that when you choose your shipping method this estimate is only for shipping time and does not take processing time into account. 

You can edit your order's shipping options up until it is dispatched here: https://kooshykids.com.au/edit

What are the dates for the sale?

  • Our biggest ever Birthday sale commences at 7 PM AEDT on May 2nd and concludes at 11:59 PM AEDT on May 12th (unless sold out prior). Subscribe to our newsletter for all updates and sale offers. 

What offers or discounts are available during The Birthday Sale?

  • During our site-wide birthday sale will feature discounts of up to 70%.
  • Furthermore, orders exceeding $150 will receive a complimentary Kooshy Kids Luxe Leather Hanging Cosmetic Bag, valued at $49.95, while stocks last. 

How should I prepare for the sale to ensure I don't miss out?

  • To optimise your Birthday Sale shopping experience, we recommend preloading your cart with your desired items. The free gift will be automatically added to the cart on qualifying orders. Once you refresh your page when the sale is live all discounts and offers will be applied to your cart. If you are logged in as a customer, this may not work so you may need to fill up your cart again. 

My discount code isn't accepted; what could be the reason?

  • During the Birthday Sale, promotional codes are inactive; however, they will reactivate after the sale concludes on May 13th 2024. Rest assured, the Birthday Sale discounts should offer superior savings to any discount code.

Can I receive a discount or free gift if I placed an order before the sale began?

  • We are unable to retrospectively apply discounts or gifts to orders made prior to the sale's initiation as per our company policy.

 

    Why is there a charge for the complimentary gift?

    • The Kooshy Kids Luxe Leather hanging Cosmetic Bag is automatically added free of charge to your cart for orders over $150, (excluding shipping and after discounts). We only allow for only one promotion per order; applying a discount code may result in the free gift being removed from your cart. We cannot add the free gift after your order has been placed. 

    Will there be any delays in shipping or processing during the sale?

    • The Birthday Sale event will result in processing delays, of up to 14 days (additional if your item is a preorder). To expedite this delay, opt for Priority Processing as we don't refund for orders not received in time for travels.  
    • Please note that shipping and processing are different...processing is the time it takes for our warehouse to process and pack your order and shipping is the time it takes Australia Post to deliver your order. Please take both of these into account when placing your order. 
    • For pre-order items, please consider the additional time needed for receiving and processing at our warehouse, as well as the possibility of the delay in us receiving our delivery due to the courier network’s workload. 

    Your advertisement mentioned free shipping, but I am being charged; why is this?

    • Free shipping applies to orders over $150 using standard delivery during the sale period. Should you select Express Shipping and/or Priority Processing, additional charges will apply irrespective of the order value.

    What is the discount code for the Birthday Sale?

    • No discount code is needed for the Birthday Sale; discounts are pre-applied on the site. Orders over $150 qualify for free shipping and a free Kooshy Kids Luxe Leather Hanging Cosmetic Case. 

    What is the return policy for items purchased at a Birthday Sale discount?

    Should I check the prices before I finalise my purchase?

    • Definitely! We recommend keeping an eye on the final amount displayed on the checkout page. Prices switch as soon as the sale ends, even if you are mid purchase and once your purchase goes through, we can’t change it, so please check your order carefully.